If you lose your Keycard and don't have a backup Keycard, you can order a new one and create a replacement for your lost Keycard.
- The replacement Keycard has the same functionalities as your lost Keycard.
- If you find your lost Keycard, you can use both Keycards to access your Status profile or Wallet accounts.
- If someone else finds your lost Keycard, they can't access your Status profile or Wallet accounts without your Keycard PIN.
The replacement Keycard stores your Status profile and all Wallet accounts that use the same recovery phrase as your Status profile.
- 1From the navigation sidebar, clickSettings>Sign out & Quit.
- 2ClickSign out & Quitagain to confirm.
- 3Reopen the Status desktop app.
- 4ClickExpandand select the profile you linked with the lost Keycard.
- 5ClickExpandagain and then clickLost Keycard.
- 1ClickCreate replacement Keycard with seed phrase.
- 2Plug in the new Keycard using a card reader, and allow the connection request if you see a security alert from your computer.
- 3Enter the 12, 18 or 24 words in your recovery phrase and clickNext.
- 4Enter a six-digit PIN for your Keycard, and repeat the PIN to confirm.
- 5ClickStart using Status.
On Status desktop, you can use a Keycard to store wallet accounts that use a different recovery phrase from your Status profile. For example, you can import a wallet account from another app onto Keycard or create a new Status Wallet account that uses a different recovery phrase.
If the lost Keycard stores a wallet account that uses a different recovery phrase from your Status profile, you need to add it again to the Status Wallet and the new Keycard. Here are the things to do to continue using the wallet account with Keycard:
- Remove the account from your Status Wallet. Otherwise, you can't add the account onto the new Keycard.